Refund & Return Policy

We stand behind the quality of our products and offer a 30-day refund or replacement guarantee for items that arrive defective, damaged, or significantly different from what was ordered.

30-Day Guarantee

You may request a refund or replacement within 30 days of receiving your order if:

• The item is defective or has a manufacturing fault.
• The item arrives damaged.
• You received the wrong product.

We may request photos or other information to verify the issue before approving a refund or replacement.

Non-Refundable Situations

Refunds or returns will not be issued for the following reasons:

• You changed your mind after placing the order.
• You ordered the wrong size, color, model, or variant.
• You no longer want or need the item.
• The item was ordered for a vacation, event, or trip and did not arrive before your planned date.
• Normal wear and tear, misuse, or damage caused after delivery.

Shipping

Estimated delivery times are provided for reference only and are not guaranteed unless a guaranteed shipping service is specifically offered.

Once your order has been shipped, delays caused by the shipping carrier, customs, weather, holidays, or other circumstances beyond our control are not the responsibility of our store.

Orders are not eligible for a refund solely because they arrive later than expected, provided the order was shipped correctly and within our stated processing time.

Incorrect Address

Customers are responsible for providing an accurate shipping address. We are not responsible for orders delayed, lost, or returned due to incorrect or incomplete shipping information provided at checkout.

Lost Packages

If your package is confirmed as lost in transit by the shipping carrier, we will work with you to resolve the issue through a replacement or refund where appropriate.

Contact Us

If you believe your order qualifies for a refund or replacement under this policy, please contact us within 30 days of delivery with your order number and a description of the issue.

Delivery Time & Travel Disclaimer

Customers are responsible for ordering with enough time for their intended use, including vacations, business trips, or other travel.

Estimated delivery times are provided as a guide only and are not guaranteed, unless a guaranteed shipping service has been specifically purchased.

Orders are not eligible for a refund, cancellation, or return solely because they do not arrive before your travel date, vacation, or other planned event. We are not responsible for delays caused by shipping carriers, customs, weather, or other circumstances outside of our control.

If your order is delivered within the carrier's delivery window or according to the shipping method selected at checkout, it will not qualify for a refund due to missed travel plans.

Please note: Our products are sold as individual items. Each order includes the bag only — accessories, straps, pouches, inserts, or any other items shown in photos or videos are not included unless explicitly stated in the product listing.